WHAT IS YOUR SHIPPING POLICY?
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total.
Large Size Products and Crating Policies** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||$ 9.95||$19.95|
|5 - 10 LBs||$15.95||$29.95|
|15 LB +||$29.95||$49.95|
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- For Open Edition Prints and Gift Shop Merchandise we do not accept returns; All sales are FINAL. Bay Photo fulfills those orders and they must be contacted for any issues. We will assist you with any issues.
- For Original Paintings and Limited Edition Prints we do not accept returns. All sales are FINAL. We use a professional shipper to ensure that your artwork is packaged carefully and arrives safely at your destination. We insure the artwork before it is shipped at full value. Shipping and insurance costs are included with our Free Shipping.
- If your artwork arrives damaged, please keep all packaging and contact us with your order number for further instructions.
CAN I CANCEL MY ORDER?
All Open Edition print sales are FINAL Orders cannot be cancelled.
Origianal Paintings and Limited Edition orders can be cancelled withing 24hrs. of placing the order. Once the artwork has gone to the shipper the order cannot be cancelled. To cancel and order please contact firstname.lastname@example.org
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
WHERE CAN I SEND A MESSAGE/ASK A QUESTION?
You can reach out at any time by email at email@example.com or go to our CONTACT page.
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